How do guests order?
They scan the poster with their phone camera and order straight
away in the browser. There’s nothing to install. On an iPhone, the evening reminder
needs Panolo added to the Home Screen, and the app shows them how. Apps for iPhone
and Android are on their way to the App Store and Google Play.
What about guests without a smartphone?
Reception adds the order for them. Tap Add order, type their pitch number and choose
the bread: it goes on tomorrow’s list with all the others, and they pay when they collect.
Which languages does Panolo speak?
Guests choose from seven: Dutch, English, German, French, Spanish, Italian and
Portuguese, and their reminder comes in the one they use. Your own screens and the
email to your baker are in English, Dutch, German or French.
How do guests pay?
In cash when they collect, or online, with one payment for their
whole stay by iDEAL, Bancontact or card. The money goes straight into your own
account. Panolo never sits in between.
Can the order go straight to my baker?
Yes, on its own. Thirty minutes after ordering closes, your baker
gets an email with the totals for the oven. Reception keeps the version with a row
per pitch.
Can reception still add an order after ordering closes?
Yes. Guests can order until the time you set. After that, you can still
add orders yourself for as long as your baker will take them.
What if a guest doesn’t collect their bread?
The guest still pays for it. They agree to that when they order,
and uncollected bread is counted on its own in your season report.
What do I need to get started?
A printer for the poster and a phone or computer at reception.
Guests pay online themselves or in cash, so you can start with what you already
have.
How long does setup take?
About ten minutes. Add your products, set the order deadline and
print the poster. You can change all of it later.
Can I start halfway through the season?
Yes. Your first 200 orders are free whenever you start. After that it’s €99 for the rest of the season, and the price only moves up if your season reaches 1,000 orders.
What if I reach 1,000 orders?
Your price moves up with you, in the same season. Going from €99 to €299 costs the €200 difference, not another €299. You always finish the season on the step your orders actually reached.
Is there anything on top of the season price?
Only on online payments. On each one, Stripe (the payment company)
charges €0.29 for iDEAL, €0.35 for Bancontact or 1.5% + €0.25 for a card, and Panolo takes 1.5%. A €5
order paid with iDEAL costs about €0.37 in all. Over a season of 3,000 orders all paid online, Panolo’s share comes to about €225, on top of the €299 season price. Cash costs nothing extra.
Can I cancel, and what happens then?
Yes, any time, under Your plan › Invoices and payment details. Your season keeps running until 1 March and simply doesn't renew, and you can undo it until then. Nothing is refunded for the rest of the season. Every order your guests have already placed still stands, so nobody is left waiting at reception.
What happens to my guests' data?
Guests give their pitch number, surname and stay dates, and an email address only if they want the reminder by email. Guests never create an account, and there are no cookies and no tracking. Your orders and guest data are stored in a data centre in the Netherlands, and a guest's profile is deleted once the day after their departure is over. You stay in charge of your guests' data; we process it for you under the data processing agreement in our
terms. The
privacy policy has the details.